Privacy Policy

1. Who we are

Bodiam Meat Company Limited (trading as Bodiam Foods, "we", "us", "our") is a catering supplier based in East Sussex. We supply meat, dairy, frozen, and larder products to commercial kitchens across Kent, Sussex, and London.

Registered address: Unit 4-7 Wainwright Rd, TN39 3UR

Company registration number: [Company Number — to be confirmed]

Data protection contact: Sales@BodiamMeat.co.uk

2. What data we collect

We collect personal data in the following ways:

a) Contact form enquiries

When you submit an enquiry through our website, we collect:

• First name and last name
• Business name
• Phone number
• Email address
• Postcode
• Your area of interest (meat, food service, or both)
• Any additional information you provide in the message field

b) Cookies and website analytics

With your consent, we use cookies to understand how visitors use our website. See our Cookie Policy for full details.

c) Fresho ordering platform

Our website links to Fresho, a third-party ordering platform. Fresho is a separate service with its own privacy policy. We do not control or process personal data entered on Fresho's platform.

3. Why we collect your data

We use your personal data for the following purposes:

Purpose	Legal basis
Responding to your enquiry	Legitimate interest (B2B enquiry)
Setting up a customer account	Performance of a contract
Sending marketing communications	Consent (you can opt out at any time)
Website analytics and improvement	Consent (via cookie banner)

4. Who we share your data with

We share your data only with the following third-party processors, who act on our instructions:

• HubSpot Inc. — CRM and marketing platform. Processes form submissions and manages our sales pipeline. Data is stored in the EU (eu1 region). HubSpot Privacy Policy
• Google — Maps embed on our website (only with your cookie consent). Google Privacy Policy

We do not sell your data to any third party. We do not share your data with anyone else unless required by law.

5. How long we keep your data

• Enquiry data: 24 months from last contact, then deleted
• Customer data: Duration of the business relationship plus 6 years (for legal and accounting obligations)
• Cookie data: See our Cookie Policy for individual cookie durations

6. Your rights

Under UK GDPR, you have the right to:

• Access — request a copy of the data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data ("right to be forgotten")
• Restriction — ask us to limit how we process your data
• Portability — receive your data in a structured, common format
• Object — object to processing based on legitimate interest
• Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, email us at Sales@BodiamMeat.co.uk. We will respond within 30 days.

7. Data security

We take appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), access controls, and secure third-party processors.

8. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ico.org.uk/make-a-complaint
Helpline: 0303 123 1113

9. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect the most recent version.